Check macOS
PrintPilot requires macOS 14 Sonoma or later.
PRINTPILOT SUPPORT
Let’s get you back to effortless printing.
Find quick checks and clear answers for the most common printer detection and automatic switching issues on macOS.
Support center
- APP
- PrintPilot 1.0
- REQUIRES
- macOS 14 or later
- AVAILABILITY
- Coming soon
START HERE
Three quick checks.
These steps solve most setup and connectivity issues.
Check the printer
Make sure it appears in System Settings › Printers & Scanners and can print normally.
Refresh PrintPilot
Open PrintPilot and refresh the printer list after changing a printer or network connection.
COMMON ISSUES
Troubleshooting.
Open the issue that best matches what you are seeing.
A printer does not appear in PrintPilot
PrintPilot reads the printers installed on your Mac. First, confirm that the printer appears in System Settings › Printers & Scanners. If it is missing there, add it in macOS before refreshing PrintPilot.
If it is already installed, check that your Mac and printer are connected, then try printing a test page from another app before refreshing the list.
The default printer does not switch
Confirm that automatic selection is enabled. The printer you expect PrintPilot to choose must be available, included in automatic selection, and ranked above the other available printers.
If another app changes the macOS default printer at the same time, PrintPilot may update it again when printer availability changes.
The wrong printer is selected
Review the order of your printers in PrintPilot. The highest-priority eligible printer that is currently available should be selected. Move your preferred printer higher, or exclude printers that should never become the default.
A printer is shown as unavailable
Check that the printer is powered on and reachable from your Mac. For a network printer, confirm that both devices are on a network where the printer is accessible. For a USB printer, reconnect the cable and check its status in System Settings.
NEED MORE HELP?
Still stuck?
Send us an email with a short description of the issue and we’ll help you get PrintPilot working as expected.
info+printpilot@wespritz.comTo help us help you
Have your macOS version, PrintPilot version, printer model, and a short description of the issue ready.